FAQ
Frequently Asked Questions (FAQ)
Have questions about our neon signs or ordering process? We’ve got answers! Check out the most common queries about custom designs, shipping, payment, and more to help guide you through your BrightSign Media experience.
PAYMENT INFORMATION
At Bright Sign Media, we offer secure and convenient payment methods for all orders. We accept major credit cards, PayPal, and bank transfers. Full payment is required at the time of order confirmation. Rest assured, our payment gateways are encrypted to protect your information. After your payment is processed, you'll receive an email confirmation with a detailed receipt for your records.
Refund
Custom neon signs are non-refundable unless they arrive damaged or defective.
If your neon sign arrives damaged, please contact us within 48 hours with photos, and we will either replace the sign or issue a refund.
Refunds are processed within 5-7 business days after confirmation.
Delivery
Yes, we deliver our neon signs globally, including the UAE.
After production (2-4 weeks), delivery typically takes 5-10 business days, depending on your location.
Once your neon sign is shipped, you’ll receive a tracking number via email to monitor your delivery.
Shipping & Returns
Yes, we offer worldwide shipping, including to the UAE and other international destinations.
Shipping costs depend on the location and size of the neon sign. The total will be calculated at checkout.
Custom neon signs are non-refundable unless defective. If your sign arrives damaged, contact us within 48 hours for a replacement or refund.
Payment
We accept major credit cards, PayPal, and bank transfers.
Yes, full payment is required to confirm your order.
Absolutely. We use encrypted payment gateways to ensure the security of your transaction.
